We recently had the pleasure of staying at this incredible boutique hotel, and it exceeded all of our expectations in every way. We had the opportunity to stay in two different rooms, and both were absolutely perfect: spotlessly clean, beautifully designed, and equipped with everything we could possibly need. The true highlight of our stay was the exceptional service provided by the owners, particularly Emmanuel. From the moment we made our booking, Emmanuel was attentive, professional, and always just a message away on WhatsApp. His responsiveness was remarkable, whether it was via text or calls. On the day of our arrival, he sent us a detailed message with a pin drop location on Maps and step-by-step directions from Termini station, making our journey to the hotel effortless. We arrived a bit earlier than the official check-in time, but Emmanuel graciously arranged for us to store our bags. However, since our rooms were already prepared, he allowed us to check in early, which was a fantastic start to our stay. Upon entering the room, Emmanuel took the time to explain how to use the AC remote (a lifesaver in the 35+ degree heat of Rome) and ensured we were comfortable with everything. The AC was incredibly effective, cooling the room down to a refreshing 18 degrees, though we found 23 to be perfectly comfortable. Each room was equipped with its own hot water heater, ensuring that the shower and sink provided hot water instantly. The mini-fridge and freezer in each room were also wonderful, allowing us to enjoy ice-cold drinks after a day of exploring the city. Emmanuel went above and beyond during check-in by providing us with a map and highlighting all of Rome's major tourist attractions. He also shared a list of his favorite local restaurants, which turned out to be absolute gems: authentic, delicious, and reasonably priced, just a short walk from the hotel. The location of this hotel is truly unbeatable. It's situated in a peaceful area, just a 20-minute walk from the major tourist spots and a mere 6-minute walk from the nearest subway station. This put us in the perfect spot, close enough to the action but far enough to enjoy some tranquility. The nearby restaurants were fantastic, offering great food at prices significantly lower than those in more touristy areas. Despite being a small hotel with only around 8 rooms, it never felt cramped. The building has two elevators, so we never had to wait to go up. And on our last day, when our flight back to North America was unexpectedly canceled, Emmanuel saved the day once again. In a panic, we called him to ask if there were any rooms available for an extra night. Not only did he accommodate us, but he also allowed us to move our ice to the new room and kept the same rate we had been paying: an incredible gesture of kindness and professionalism. As for the rooms themselves, the mattresses were firmer than what we're used to in the US, but still incredibly comfortable: I fell asleep immediately every night. The attention to detail in every aspect of this hotel is truly impressive. I cannot recommend this hotel highly enough. It's a hidden gem in Rome, offering unparalleled service, comfort, and convenience. I will be telling all of my friends and family about this place, and I will definitely be staying here again on my next trip to Rome. Thank you, Emmanuel, and the entire team, for making our stay so memorable!
stayed from 07/27/2024 to 08/08/2024