We stayed 2 nights here, and it is beautiful, the rooms are clean and comfy. It is about a 20-minute walk to Positano, but the property has access to a beach directly beside the Arizeno beach club, where you can get takeout food. The later in the evening you go the less busy it is. I didn't mind walking back and forth to Positano, as cabs are definitely out of the question; we were quoted 50 euros to go up to this location from Positano. It is hard to complain about this stay when it is such a beautiful location, but when we arrived we asked where we could get drinks to go down to the beach location, and we were told by the lady host who works there that there were drinks in the room and it was included. This may be a translation issue, but to us that means included with our stay. We never touched the mini fridge; we know that it usually has a cost, but because she said this to us, and it seemed valid as it was 600 CAD a night, we ended up taking water, juice, and Aperol spritz from our mini fridge. When we were checking out, we were then asked how many drinks we had, as if we were keeping track and they were annoyed we didn't know. They went and counted and then handed us a 97 euro (150 CAD) bill for the drinks. As soon as I even opened my mouth to question this situation directly to her about her telling us to take drinks and said they were included, the man who works there rushed up to us and spoke to me aggressively telling me to hurry up and pay basically, and when I went to ask the question to the lady again, he just got angrier telling us he knew the owner (a bunch of times over and over again) and we better pay or they would take it off our credit card anyway. I mean, I never said I wasn't going to pay; I was simply trying to ask what was going on. I think for us to be paying this kind of price, they can at least have friendly staff who understand everyone doesn't speak Italian so questions may be asked, and it can be dealt with calmly. It really threw me off, and I would not stay here again after being treated like that by him. The lady was nice, but I am writing this review because it is not okay for her to say one thing, and how many people is this happening to? It seems as if they want extra money, as again we would have never touched the mini bar; we would have gone to a store and grabbed water/drinks for HALF the price. It is beautiful here, just really watch what you are being told.
stayed from 08/13/2024 to 08/15/2024
The answer from the host:
Da 37anni faccio il mio lavoro con amore e passione e ogni volta imparo sempre qualcosa...alcuni ospiti non solo sono arroganti e presuntuosi ma anche furbi, , , in tutti gli hotel, affittacamere b&b e hostel c e' un listino pezzo per le bibite e deve essere esposto e ben visibile, Non solo l'ospite dice di non averlo visto negando l evidenza quando glielo si fa vedere ma accusa anche lo staff, che non ha nessun vantaggio a dire bugie, che gli avrebbe suggerito che le bevande erano incluse. Ora non per fare polemiche ma la signora e' stata invitata ma non costretta a pagare facendogli notare non solo che aveva consumato 97 euro di bevande ma anche
che in camera c' era il tariffario per tutti gli extra. Permettete di dire alla mia ospite e a tutti i furbi come lei che non solo i luoghi vanno rispettate ma anche le persone...e che in costiera amalfitana non c e' posto per tali figure.
(7)
